FAQ
Frequently Asked Questions
Welcome to the Good Balance Health FAQ section. We're here to provide answers to some common questions you may have about our products and services. If you don't find the information you need, please don't hesitate to reach out to our friendly customer support team.
1. What is Good Balance Health?
Good Balance Health makes unrefined sweeteners and baking ingredients. Most carry a single-ingredient label — our chicory root syrup lists one ingredient: chicory root.
2. Are your products USDA organic certified?
No. We are not USDA organic certified, so we do not describe our products as organic. Our chicory root syrup is a single ingredient — chicory root — with no additives or preservatives. We are Non-GMO Project Verified, and the syrup is certified vegan, kosher and halal.
3. Do you offer any sugar alternatives for a Keto diet?
We offer several alternatives to refined sugar. Chicory root syrup has 11g of dietary fiber and 0g of added sugars per tablespoon. Check the Nutrition Facts panel against your own targets, since carb limits vary from person to person.
4. How can I place an order?
Placing an order with Good Balance Health is easy! Simply browse our online store, add the products you want to your cart, and proceed to checkout. We accept various payment methods for your convenience.
5. What's your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact our customer support team to initiate a return. Your satisfaction is our priority.
6. Do you ship internationally?
Not at present. We currently ship within the United States only. Standard shipping is free on orders of $10.00 and over, and faster UPS and USPS options are available at checkout. Full details are in our shipping policy.
7. Are your products suitable for vegans and vegetarians?
Absolutely! Our products are vegan-friendly and suitable for vegetarians. We are committed to providing options for various dietary preferences.
8. How can I contact your customer support team?
You can reach our dedicated customer support team by emailing us at info@goodbalanceinc.com or by interacting with our Contact Us page, either found on top or bottom of any page on our website. We're here to assist you with any questions or concerns.
9. Can I track my order?
Yes, you will receive a tracking number once your order is shipped. You can use this number to monitor the status and delivery of your order.
10. Do you offer bulk or wholesale pricing?
We do offer bulk and wholesale pricing options. Please contact us for more information, and we'll be happy to assist you with your specific needs.